單項(xiàng)選擇題What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  （）

A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 


您可能感興趣的試卷

你可能感興趣的試題

1.單項(xiàng)選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

2.單項(xiàng)選擇題What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

3.單項(xiàng)選擇題What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

4.單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

6.多項(xiàng)選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?（）

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

7.單項(xiàng)選擇題What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?（）

A.Cisco Desktop Administrator  
B.Cisco Supervisor Desktop  
C.Microsoft Windows 2000 Performance Monitoring  
D.CRS Application Administration  
E.CRS Application Editor 

8.單項(xiàng)選擇題What issues notification messages for CRS engine errors?（）

A.SNMP Trap  
B.Alarm  
C.CDP  
D.syslog

9.多項(xiàng)選擇題By which ways does remote monitoring allow the monitored call to be selected?（）

A.Agent Name  
B.Agent Extension  
C.application ID  
D.Media Group ID
E.CSQ ID  

10.單項(xiàng)選擇題How often does the CSQ stat screen automatically refresh?（）

A.1 second  
B.5 seconds  
C.10 seconds  
D.30 seconds  
E.60 seconds 

最新試題

Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）

題型：?jiǎn)雾?xiàng)選擇題

 What level of control does a subflow have on the overall contact?（）

題型：?jiǎn)雾?xiàng)選擇題

In a CRS cluster with Standby Servers, which of the following statements are true? （）

題型：多項(xiàng)選擇題

What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）

題型：?jiǎn)雾?xiàng)選擇題

How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）

題型：?jiǎn)雾?xiàng)選擇題

You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）

題型：多項(xiàng)選擇題

How many skills may an agent have?（）

題型：?jiǎn)雾?xiàng)選擇題

Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）

題型：多項(xiàng)選擇題

Which should you check to verify that you have correct software product versions installed?（）

題型：多項(xiàng)選擇題

How does the Extended Get Digit String step differ from the Get Digit String? （）

題型：多項(xiàng)選擇題