單項(xiàng)選擇題What is a benefit of using subflows?（）

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows


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1.多項(xiàng)選擇題What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

2.單項(xiàng)選擇題In IPCCX, what is a CSQ?（）

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

3.單項(xiàng)選擇題In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

4.多項(xiàng)選擇題Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 

7.單項(xiàng)選擇題Cisco Unified CallManager and Cisco CRS use what interface for call control?（）

A.LDAP  
B.HTTP  
C.AXL  
D.JTAPI

8.單項(xiàng)選擇題Which statement is true about the default e-mail address used in the E-mail Subsystem Configuration page? （）

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

9.單項(xiàng)選擇題The CTI Port Group is configured under which Subsystem?（）

A.ICD  
B.CMT  
C.JTAPI  
D.Application

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An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）

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How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）

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Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）

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Which of the following CRS upgrades are allowed?（）

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You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）

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Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）

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The JTAPI provider is the IP address of the（）.

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Which interface is used to configure debug parameters for log files?（）

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How does the Extended Get Digit String step differ from the Get Digit String? （）

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