多項(xiàng)選擇題Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）

A.database integration  
B.prompt and collect  
C.VoiceXML  
D.opening and parsing HTTP and XML documents  
E.PQ  
F.E-mail Queuing 


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1.單項(xiàng)選擇題Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）

A.the agent who has been in the Available state for the longest amount of time  
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list  
D.the agent assigned to the selected Resource Group and is thus qualified to be selected

2.多項(xiàng)選擇題Which three pieces of information are available from the Cisco CRS 4.0 Control Center?（）

A.System Parameters Configuration  
B.Cisco Unified CallManager Cluster Status  
C.Date, Time, and Reason of Last Failure  
D.Cisco CRS License Information  
E.Cisco CRS Datastore Replication Status  
F.Cisco CRS Component Activation 

3.多項(xiàng)選擇題Which three Cisco CRS 4.0 components must be active on a Call Recording expansion server?（）

A.Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore  
B.Cisco Recording  
C.Cisco CRS Engine  
D.Cisco Monitoring  
E.Cisco CRS Node Manager  
F.Historical Reporting client 

4.多項(xiàng)選擇題Which three server types are supported for the installation of Cisco CRS?（）

A.Cisco MCS 78xx servers
B.Dell PowerEdge servers
C.HP DL Cisco certified servers
D.Acer Altos servers
E.IBM xSeries Cisco certified servers
F.Apple servers

5.單項(xiàng)選擇題Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?（）

A.The LDAP directory must have a secondary profile configured.  
B.No special configuration is required. Cisco Unified CallManager maintains the failover.  
C.The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address.  
D.There must be a second JTAPI user configured with an alternate range of CTI ports.

6.多項(xiàng)選擇題Which three Cisco CRS upgrade paths are supported? （）

A.Cisco CRS 2.2 to Cisco CRS 3.5  
B.Cisco CRS 2.2 to Cisco CRS 4.0  
C.Cisco CRS 3.1 to Cisco CRS 4.0  
D.Cisco CRS 3.5 to Cisco CRS 4.0  
E.Cisco CRS 4.0 to Cisco CRS 3.0  
F.Cisco CRS 4.0 to Cisco CRS 4.5

7.多項(xiàng)選擇題Which three components are installed from the Cisco CRS Installer media?（）

A.iPlanet Web Server  
B.Cisco CRS Engine  
C.Cisco IP Telephony Windows 2000 Server OS  
D.Cisco Unified CallManager  
E.Cisco Recording  
F.MS SQL Server 

9.單項(xiàng)選擇題Which is a valid Cisco CRS 4.0 deployment scenario? （）

A.redundant Cisco CRS Engines and a simplex database server  
B.redundant Cisco CRS Engines with five simplex VoIP monitoring servers  
C.redundant Cisco CRS Engines and databases running on two different nodes outside of the Cisco CRS cluster  
D.redundant Cisco CRS Engines and databases with two VoIP monitoring servers and three recording servers

10.單項(xiàng)選擇題Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）

A.Cisco Unified CallManager Device Configuration
B.Cisco Unified Contact Center Express Directory Management  
C.Cisco Supervisor Desktop  
D.Cisco CRS Administration, JTAPI Trigger Creation  
E.Cisco Unified Contact Center Express Media Subsystem