單項選擇題How many Team reports are available on the Cisco Supervisor Desktop?（）

A.1  
B.3  
C.5  
D.7


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2.單項選擇題Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）

A.Premium only  
B.Enhanced and Premium only  
C.Standard, Enhanced, and Premium  
D.Cisco Unified Contact Center Express does not support embedded internet browser

3.單項選擇題Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）

A.Cisco Unified CallManager cluster setup  
B.SQL 2K server setup  
C.Cisco CRS server setup  
D.Cisco CRS cluster setup

4.多項選擇題Which two items does the Cisco CRS 4.5 Installer always install on the system?（）

A.Cisco Unified CallManager  
B.Cisco Unified CallManager BARS Utility  
C.Java plug-in  
D.SQL 2K Server 

5.多項選擇題Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）

A.database integration  
B.prompt and collect  
C.VoiceXML  
D.opening and parsing HTTP and XML documents  
E.PQ  
F.E-mail Queuing 

6.單項選擇題Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）

A.the agent who has been in the Available state for the longest amount of time  
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list  
D.the agent assigned to the selected Resource Group and is thus qualified to be selected

7.多項選擇題Which three pieces of information are available from the Cisco CRS 4.0 Control Center?（）

A.System Parameters Configuration  
B.Cisco Unified CallManager Cluster Status  
C.Date, Time, and Reason of Last Failure  
D.Cisco CRS License Information  
E.Cisco CRS Datastore Replication Status  
F.Cisco CRS Component Activation 

8.多項選擇題Which three Cisco CRS 4.0 components must be active on a Call Recording expansion server?（）

A.Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore  
B.Cisco Recording  
C.Cisco CRS Engine  
D.Cisco Monitoring  
E.Cisco CRS Node Manager  
F.Historical Reporting client 

9.多項選擇題Which three server types are supported for the installation of Cisco CRS?（）

A.Cisco MCS 78xx servers
B.Dell PowerEdge servers
C.HP DL Cisco certified servers
D.Acer Altos servers
E.IBM xSeries Cisco certified servers
F.Apple servers

10.單項選擇題Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?（）

A.The LDAP directory must have a secondary profile configured.  
B.No special configuration is required. Cisco Unified CallManager maintains the failover.  
C.The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address.  
D.There must be a second JTAPI user configured with an alternate range of CTI ports.